OneVanilla Prepaid MasterCard Cards are issued by The Bancorp Bank and MetaBank®, Members FDIC, pursuant to license by MasterCard International Incorporated. MasterCard is a registered trademark of MasterCard International Incorporated. See the back of your card for issuing bank. OneVanilla Prepaid Visa® Cards are issued by The Bancorp Bank pursuant to a license from Visa U.S.A. Inc. The Bancorp Bank; Member FDIC. Cards may be used in the U.S. and District of Columbia everywhere Visa debit cards or Debit MasterCard are accepted. See Cardholder Agreement for details. Cards are distributed and serviced by InComm Financial Services, Inc., which is licensed as a Money Transmitter by the New York State Department of Financial Services.
Colorado, Maryland, and Texas customers: View information about addressing complaints regarding our money services business.
MyVanilla™ Prepaid Visa® Card is issued by The Bancorp Bank pursuant to a license from Visa U.S.A. Inc. and can be used wherever Visa debit cards are accepted. MyVanilla Prepaid MasterCard is issued by The Bancorp Bank pursuant to license by MasterCard International incorporated and can be used anywhere everywhere Debit MasterCard is accepted. The Bancorp Bank; Member FDIC. The Card is distributed and serviced by InComm Financial Services, Inc., which is licensed as a Money Transmitter by the New York State Department of Financial Services
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TEXAS DEPARTMENT OF BANKING
If you have a complaint, first contact the consumer assistance division of ITC Financial Licenses, Inc. at 1-800-571-13761-800-571-1376 FREE, if you still have an unresolved complaint regarding the company?s money transmission or currency exchange activity, please direct your complaint to the Texas Department of Banking:
In Person or U.S. Mail
Texas Department of Banking
2601 North Lamar Boulevard
Austin, Texas 78705-4294
Telephone Number:1-877-276-55541-877-276-5554 FREE (toll free)